Open-source contact center solution with Asterisk PBX integration

Introduction

Worldwide Arrangements is a comprehensive, open-source contact center solution built on Asterisk PBX. It provides advanced telephony features including SIP server integration, IVR systems, call recording, and web-based management interfaces for technical operations and system administration.

Telephony Systems

Asterisk PBX-based telephony infrastructure

IVR Systems

Interactive Voice Response and call routing

Call Management

Call recording and session management

System Administration

Web-based configuration and monitoring

Key Features

🔹 Inbound Call Processing

SIP-based call handling with IVR routing and Asterisk integration

SIP-based inbound call processing with Asterisk PBX
Web-configurable IVR menus and call routing logic
Skills-based routing algorithms and agent assignment

Inbound Call Flow

Customer Calls
→
IVR System
→
Call Routing
→
Agent

🔹 Outbound Call Processing

Agent-controlled dialing with SIP trunk integration and call management

Agent-controlled dialing with SIP trunk management
CallerID management and SIP header configuration
Database-driven call management and logging

Outbound Call Processing

Manual Dial

Agent-initiated call processing

SIP Trunks

SIP trunk integration and management

Call Logging

Database-driven call management

CallerID

SIP header and CallerID configuration

🔹 Call Session Management

Asterisk-based call control with recording and session handling

Three-way calling and conference bridge management
Asterisk-based call recording and storage management
Voicemail system configuration and management

Call Session Management Features

Conference
Recording
Voicemail
Asterisk
Web Interface
Configuration

🔹 System Monitoring & Reporting

Real-time system monitoring and technical performance analytics

Real-time call monitoring and system performance tracking
Agent performance metrics and system utilization reports
Call detail records (CDR) and system logging
Queue performance and system resource analytics

System Monitoring Dashboard

System Monitoring
Call Monitoring System Performance Resource Usage
Technical Metrics
Call Duration
Success Rate
System Load
Queue Status